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How casinoplus Handles Your Personal Information

Your personal information belongs to you, and we take that seriously. This Privacy Policy covers exactly what data casinoplus collects when you open an account, make a deposit via PayPal, Venmo, or Play+, or contact our support team — and how we keep it…

Account data protectionPayment privacy — PayPal, Venmo, Play+Cookie & tracking disclosureYour right to access or delete dataClear contact path for privacy requests
casinoplus How casinoplus Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Protecting the data tied to your account is an operational responsibility, not just a checkbox. We use encryption in transit and at rest, limit internal access to personal data on a need-to-know basis, and conduct regular access audits. Here is how we handle the four areas our users ask about most.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand lobby navigation. You can manage cookie preferences from the banner that appears on your first visit or inside your browser settings at any time.

Account Security

Each login triggers a device-check against your known session history. Unfamiliar devices receive an email or SMS verification step before access is granted — an extra layer that protects your account wallet and payment history.

Data Retention

We retain account and transaction records for the period required by applicable law. When retention is no longer legally required and you have closed your account, your identifiable data is deleted from active systems.

Third-Party Sharing

We share data only with payment processors like PayPal and Play+, identity-verification partners, and fraud-prevention services. Every partner is bound by a data-processing agreement that restricts use to the specific task we assign.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review, correct, or request deletion of your personal data, our privacy support team handles those requests directly. You can reach us through live chat inside your account, by email at our dedicated privacy address, or by submitting a request through the account settings page. We aim to acknowledge every privacy request within two business days and complete it within the period required by applicable state law.

Team online

Live Chat

Open the chat icon inside your logged-in account. Select 'Privacy Request' from the topic menu and describe what you need — our team picks it up directly.

Email Support

Send your privacy request to our dedicated support address shown in your account settings. Include your registered email so we can verify your identity before acting.

Account Settings

Head to Settings → Privacy in your account dashboard. From there you can download a copy of your data or submit a deletion request without contacting support.

Common Questions About Your Privacy Rights

These are the questions we hear most often from players in Detroit and across our eligible states. If your question is not here, use the live chat path described above.

We collect your name, email address, date of birth, state of residence, and the device information used at registration. Payment method details like your PayPal or Venmo account are handled by those processors directly.

No. When you deposit via PayPal or Venmo, the transaction is authenticated on their platform. We receive only a transaction reference number — your login credentials never pass through or get stored on our servers.

Yes. Log in, go to Settings → Privacy, and select 'Download My Data.' We compile your account records, transaction history, and communication logs and send them to your registered email address.

Submit a deletion request through Settings → Privacy or contact us via live chat. We verify your identity first, then remove identifiable data from active systems within the timeframe required by applicable state law.

We do not sell your personal data. We share it only with payment processors, identity-verification services, and fraud-prevention partners — each under a contractual agreement that limits how they can use it.

We keep records for as long as required by applicable state law. After your account is closed and the legal retention period ends, your identifiable information is deleted from our active databases.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.